New! Series Rev3 Valves
	SVF Flow Controls is a leading manufacturer of ball valves, actuators, and controls for all industrial applications.
	Our product line includes: Industrial Valves High Purity Valves Control Valves & Actuators Custom Valves	Our Other Sites: CleanFlow Pro-Spec EZValve Alternative Fuel Valves

STATUS: This Position Is Currently Available

Inside Technical Sales/Application Specialist

SVF Flow Controls, Inc., is an established and leading ball valve manufacturer headquartered in Santa Fe Springs, California. We are seeking an Inside Technical Sales/Application Specialist with senior level, technical application skills set to act as the primary technical sales contact for Regional Sales Managers, Distributors, Customers and other internal departments at SVF.

Submit resumé to: Careers@SVF.net

Description:

Reporting directly to the Sales & Marketing Manager, this position works under minimal supervision as the primary technical sales contact for Regional Sales Managers, Distributors, Customers and other internal departments at SVF. As such, this position utilizes senior level technical/organizational skills to support sales relationships for all accounts within his/her designated region. This position will draw from his/her years of experience in the process industry, utilizing technical knowledge, excellent written and verbal communication ability and problem solving skills to satisfy customer inquiries and request for simple to complex solutions for RFQ's, bids, orders and projects of all sizes. Punctuality and consistent attendance is required.

Examples of Essential Functions:
Through utilization of technical knowledge and excellent verbal and written communication problem solving and negotiation skills, develops positive, consultative relationships with RSM's, Distributors, Customers and Internal Staff.

• Establishes partnering relationships with Distributors, Customers, etc., to assist customers and intra-department personnel with general to complex technical product support. This includes product information in the catalogs, reading through and assessing customer specifications from simple to complex customer requests.
• Develops product/application solutions based on technical knowledge/expertise utilizing ability to read, understand and respond to specification requests, requests requiring valve sizing, etc. Has the ability to communicate and articulate responses and requirements at an intermediate technical level with Distributors, Customers, A&E's, as well as internal personnel such as Engineering Manager, Purchasing Manager and Management.
• Ability to conduct conversations with technical counterparts internally and externally with respect to technical, installation and trouble shooting. Uses probing skills to clearly understand customer requirements.
• Monitors and manages all open issues in regard to bids, RFQ's, orders and projects. Advises customer on pricing, ship dates, delays and any other information pertinent to order or request.
• Assists customers with assignment of RMA numbers, entry of complaints into complaint log, initiation of corrective action reports (CARS), etc.
• Responsible for handling miscellaneous projects that help build customer intimacy to help SVF be "faster, better and easier" to do business with - to include, but not limited to, quotation follow up, blanket order renewals, phone surveys, pro-active customer calls, telemarketing, business development activities, etc. Works with Sales & Marketing Manager to identify and qualify OEM's distributors, etc. as required to grow business and maximize revenue stream.
• Responsible for reviewing pricing, discounts and blanket order renewals with Sales and Marketing Manager and Regional Sales Manager. Prepares and processes price requests.
• Handles complete process of quote through order entry.
• Prepares, reviews and accurately processes change and customer orders, maintains customer order files in a neat and timely manner.
• Interacts with other departments as necessary in relation to issues for orders, credit corrections, availability of project, request for information that requires vendor contracts, etc.
• May be required to visit customers as needed.

Reporting

• Submits a weekly follow up status of all quotations, projects and request to other departments.
• Advises Sales & Marketing Manager of any competitive intelligence obtained during conversations and meetings.

Requirements:

Experience/Training/Education:
Required: 4 year degree or 8 or more years of progressively responsible experience involving technical sales or application engineering in a manufacturing environment. Process experience is required. Experience working with ball valves is required. General engineering or technical training is preferred. Must have excellent verbal, written and computer skills. Intermediate level proficiency in the Microsoft Office programs is required. Experience and proficiency using and maximizing CRM is required. Experience working with Macola and Synergy are a plus. AUTOCAD and SOLIDWORKS experience is a plus. Microsoft Project experience is preferred. Some outside sales experience is a plus. Bilingual ability is a plus.

Knowledge Of:
Ability to utilize product knowledge and past experience to make independent decisions. Experience in working in manufacturing environments of all sizes a plus. Experience as a member of a problem solving, project oriented meetings is required, as a leader is preferable.

Skills:
Operate a computer terminal and related software programs; operate a calculator, type minimum of 35 wpm and standard office equipment; strong organizational and phone skills. Must have strong math skills to ensure accurate pricing, discounts, etc. Ability to read general Engineering drawings. Must have a mechanical aptitude. Highly developed interpersonal skills required.

Ability To:
Exercise tact and diplomacy in resolving customer relations inquiries and problems; research pricing, shipping and discounting terms and conditions by product line and account; exercise initiative in independently researching and resolving inquiries and problems; prepare clear and concise business correspondence; organize, assign and coordinate work to meet scheduled deadlines; make mathematical computations quickly and accurately; understand and follow written and verbal instructions; communicate and work cooperatively with co-workers, departmental representatives, sales representative, management, customers and vendors.

Special Requirements:
Experience to read specs, analyze and respond to large, technical RFQ and bid packages is required. Must be self directing with the ability to prioritize and multi-task. Must be a team player, able to work independently as well as part of a team.

Please submit resumé to: Careers@SVF.net with employment history, qualifications, and salary requirements.
SVF Flow Controls, Inc. is an Equal Opportunity Employer