SVF Flow Controls, Inc. is maintaining a strong sales growth curve due in large part to our Resource Initiative.
This Resource Initiative is our differentiating factor and it positions SVF to support the technical, sales and product application demands of our customers.
With this success we anticipate ongoing sales growth and with that there is an ongoing requirement for Top Talent!
We often have key Resource positions available that require talented and motivated individuals.

Submit your resume including a cover letter to CareerOpportunities@SVF.net
Valve Industry Experience is a PLUS!

CURRENT CAREER OPPORTUNITIES
TECHNICAL SUPPORT SPECIALIST

    TECHNICAL SUPPORT SPECIALIST - VALVES & FLOW CONTROL

Under general administrative direction of the Sales Manager, the Technical Support Specialist applies product knowledge and application experience to meet customer technical requirements.

NOTE: Please provide a cover letter that states your specific interest and qualifications for this position.
Resumes sent without a cover letter will not be considered.

   QUALIFICATIONS GUIDELINES

  • Thorough technical knowledge of valves, flow systems, actuators and controls
  • Five (5) or more years of progressively responsible experience involving customer service/inside sales records systems and sales order work.
  • Relevant training in Inside Sales
  • Excellent telephone sales personality skills
  • Exceptional verbal and written communication skills
  • Excellent time management skills
  • Highly energetic and self-starter
  • Decision-making, problem resolution and creative thinking skills

   Responsibilities:

  • Ensures that customer orders and inquiries are addressed in a timely, accurate and professional manner
  • Consultative selling skills; establishes partnering relationships with Distributors, Customers, etc., to assist customers and intra-department personnel with general to complex technical product support
  • Shares information with staff and sales representatives concerning inquiries, problems and corrective actions
  • Works to get orders expedited as requested
  • Reviews new orders to ensure correctness prior to being processed
  • Coordinates with Accounting regarding new customer accounts and initiates terms, letters of credit and records and updates master account files
  • Employs departmental order entry standards, procedures and systems
  • Ensures timely responses to technical inquiries, problems, product support and complaints
  • Organizes, coordinates and maintains customer files
  • Maintains special order requirement files and responds to specific customer requests
  • Participates in special projects as requested
  • Develops and delivers product application solutions based on technical knowledge and expertise utilizing company assets, departmental specialists, written specification requests
  • Assists customers with assignment of RMA numbers, recording of complaints, initiation of corrective action reports (CARS), etc.
  • Responsible for handling miscellaneous projects including, but not limited to, quotation follow up, phone surveys, pro-active customer calls, telemarketing, business development activities, etc.
  • Responsible for reviewing all opportunities with their respective Business Development Manager
  • Handles complete process of quote through order entry
  • Prepares, reviews and accurately processes change orders
  • Interacts with other departments as necessary in relation to issues on orders, credit/credits, corrections, availability for project participation, and request for information that may require vendor contact
  • Submits a weekly follow up status report on all quotations, projects and request to other departments
  • Advises the President of any competitive intelligence obtained during conversations and meetings
  • Share new contacts with Marketing for inclusion in our direct mail campaigns
  • Maintains a neat, organized and professional work space
  • Other duties as assigned

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.

  Knowledge of:

  • Valves and Flow Control applications
  • Customer service principles, practices and procedures, records systems procedures
  • Highly proficient level computer skills including MS Word, PowerPoint, Excel and Outlook
  • Knowledge of ERP software preferred

  Ability to:

  • Able to work in fast-paced, self-directed environment
  • Able to multi-task the activities with shifting priorities
  • Should be honest, assertive and systematic
  • Ability to conduct conversations with technical counterparts internally and externally with respect to technical, installation and troubleshooting
  • Uses probing skills to clearly understand customer requirements

  Special Requirements:

  • May be required to travel on company business in interacting with customers, vendors and sales representatives
  • Must be willing to work extended hours to ensure all job requirements are fulfilled

  Reports to: Sales Manager
  Download Job Description >>

  Submit your resume including a cover letter expressing your interest in this position to CareerOpportunities@SVF.net
  Resumes sent without a cover letter will not be considered.

 

SVF Flow Controls, Inc. is an Equal Opportunity Employer

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